Privacy notice · effective August 4, 2026
Your interview is private to the agent who invited you.
The sponsoring agent or brokerage uses Knello to understand your real-estate plans before speaking with you. Knello processes the interview for that organization.
What is collected
Your answers, contact details you choose to provide, property links or addresses, and technical records needed to save and protect the interview.
How it is used
The service turns your answers into a structured profile and briefing, saves your place, checks relevant property details, and helps the sponsoring agent prepare. Protected-class details are excluded from the operational profile.
Who receives it
Your profile and relevant property details go to the agent or brokerage named in the interview. Service providers support storage, AI extraction, property lookup, and agent notifications. The current product uses Supabase, OpenAI with application-requested response storage disabled, RentCast when a property is checked, and Resend when agent email delivery is enabled. A briefing-ready email contains a concise, action-oriented summary and a secure link to the private printable report; it does not include the raw interview transcript. Client data is not shared with another agent’s workspace.
Operational alerts
Delivery events are recorded in private retryable outboxes. The receiving agent may receive a concise briefing-ready email when an interview ends, while Knello operations may receive a separate limited alert when configured. Operational alerts may include the client’s first name, interview status, track, turn count, stopped stage, corrected field label, and a secure briefing link. They do not include interview answers, report prose, corrected values, or debrief contents.
Raw interview messages
The ordinary agent briefing does not show the raw transcript. Authorized client-data exports may include it, and that access is written to an organization audit log. Superseded answers remain restricted audit records until the client record is deleted.
Retention and deletion
Abandoned anonymous interviews are purged after 30 days. Named or contact-bearing records from private links remain available to the sponsoring organization whether the interview is completed or abandoned, until the organization deletes them under its retention process or in response to a valid request. Real client answers are not stored in persistent browser storage.
Your choices
You may stop the interview at any time. Ask the sponsoring agent or brokerage to provide a copy of your information, correct it, or delete the client record. Deletion removes the interview, transcript, profiles, reports, corrections, feedback, and linked-property records associated with that client.
Questions or requests should go to the agent or brokerage that sent your private interview link.